Returns and Refunds Policy for Hair Products
At Love Your Hair, we strive to ensure your satisfaction with every purchase. However, if you find the need to return a hair product, please review the following guidelines carefully.
1. Eligibility for Returns:
- Returns are accepted within 14 days from the date of purchase.
- The item must be in its original packaging and condition, unused, and unopened.
- Products that have been used, opened, or tampered with are not eligible for return.
2. Initiation of Return:
- To initiate a return, please contact our customer service team within the specified return period.
- You may be required to provide proof of purchase, such as an order number or receipt.
3. Return Process:
- Upon approval of your return request, you will receive instructions on how to return the item.
- Please ensure that the product is securely packaged to prevent any damage during transit.
4. Refund Procedure:
- Once we receive the returned item and verify its eligibility, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7 business days for the refund to reflect in your account, depending on your payment provider.
5. Exclusions:
- Products purchased during promotional events or sales may be subject to different return conditions. Please check the specific terms of the promotion.
- We reserve the right to refuse returns if the product does not meet the eligibility criteria stated in this policy.
6. Damaged or Defective Products:
- If you receive a damaged or defective hair product, please contact us immediately for assistance.
- We may request evidence of the damage or defect to facilitate the resolution process.
7. Contact Us:
- If you have any questions or concerns regarding our returns and refunds policy, please don’t hesitate to contact our customer service team:
Email: Contact@loveyourhair.biz
Or using Whatsapp button located at the buttom right of the screen.
Note: Love Your Hair reserves the right to amend or update this returns and refunds policy without prior notice. Please refer to our website or contact customer service for the most current information.
Thank you for choosing Love Your Hair. We appreciate your understanding and cooperation regarding our returns and refunds process.